What is your returns policy?

We strive to offer our customers the best possible service, and part of that commitment involves explaining our policies clearly. To address your question, our company typically does not support returns or exchanges. This rule is generally applied, notwithstanding, there are some specific exceptions.The exceptions to this policy apply in case where you find a mistake either in the design or measurements of your purchased product.

These distinct cases are handled with utmost care to ensure your satisfaction. Please note, this exception is currently applicable only for our customers residing in the United Arab Emirates. If you are within the UAE and believe your product qualifies for a exchange under these conditions, please contact us promptly with details of your order and the issues you’ve encountered.

Our customer service team will then guide you through the process to ensure a smooth and satisfactory resolution.

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Note: No refund only exchange
If the dress is returned and has not been received by the customer for more than a month, the order will be canceled